Clackmannanshire Women's Aid
Women's Support Worker - Refuge Based
Job description
This post is open to women only (Equality Act 2010 Work Occupational Requirement Exception, Schedule 9 Paragraph 1). Clackmannanshire Women’s Aid welcomes applications from women from all sections of the community.
Clackmannanshire Women’s Aid is a registered charity which exists to provide information, support and refuge for women, children and young people who have been subjected to or are still experiencing domestic abuse. Our vision is a world without domestic abuse, that it is a possibility and that changing attitudes, will change lives.
Accountability of post:
The post holder will be line managed by and accountable to the Clackmannanshire Women’s Aid [CWA] Housing Support Service Team Leader for the performance of the tasks described below.
Main purpose:
To provide housing & support services to Women who have been subjected to domestic abuse. The post holder will work directly with women offering crisis intervention, information, support, and advocacy services.
MAIN TASKS AND RESPONSIBILITIES:
Essential / Desirable
Education, Training & Qualifications
Practice Qualifications:
Any qualification in the Housing Support Supervisory or Management Category,
HNC in Social Services,
SVQ in Social Services & Healthcare – SCQF Level 6,
Or equivalent, as listed on the SSSC website
Essential
Experience
Experience of providing support and information to vulnerable people including crisis intervention, assessment of risk, safety planning, carrying a caseload, multi-agency, advocacy, and information - Essential
Experience of supporting women in a housing support service or refuge - Essential
Experience of liaising with a range of partner agencies and advocating on service users’ behalf - Essential
Experience of preparing and delivering presentations - Desirable
Knowledge
Demonstrate an understanding of the dynamics, impact, and scale of domestic abuse and other forms of gender based violence [GBV] -Essential
Demonstrate an understanding of current legislation, policy initiatives and best practice in relation to Domestic Abuse, GBV and Child Protection - Essential
Demonstrate an understanding of and commitment to equal opportunities and anti-discriminatory practice and to work with the values of CWA - Essential
Demonstrate an understanding of the different skills required for working with survivors of abuse over the telephone compared with face to face - Essential
Demonstrate a thorough understanding of Microsoft Office 365 - Essential
Skills & Competencies
Demonstrate excellent organisational skills, including the ability to prioritise under pressure and to work to tight deadlines - Essential
Demonstrate a non-judgemental and empathetic approach - Essential
Demonstrate an ability to anticipate problems and to identify solutions to minimise problems - Essential
Demonstrate ability to be flexible, manage change and adapt to new ways of working - Essential
Demonstrate ability to work on own initiative and as part of the staff team - Essential
Demonstrate excellent communication skills -written and verbal - Essential
Demonstrate ability to manage personal wellbeing in a challenging work environment - Essential
Demonstrate ability to recognise and maintain professional boundaries -Essential
Demonstrate ability to use active listening skills and open ended questions to ensure complex issues are understood - Essential
Special Requirements
A requirement to work a variable shift pattern which may include evening and weekend working - Essential
Membership of PVG or willingness to join -Essential
Full driving licence & access to own transport and willingness to travel throughout Clackmannanshire - Essential
Ability to have business user motor insurance as you will be using your own car for business use - Essential
Job Types: Full-time, Permanent
Salary: From £27,204 per year
COVID-19 considerations:
Up to date Covid Risk Assessment in place and regularly reviewed to respond to any changes in risk.
To apply, please send a two page cover letter outlining why you are the right fit for the job, with your CV to recruitment@clackswomensaid.org.uk
Job description
This post is open to women only (Equality Act 2010 Work Occupational Requirement Exception, Schedule 9 Paragraph 1). Clackmannanshire Women’s Aid welcomes applications from women from all sections of the community.
Clackmannanshire Women’s Aid is a registered charity which exists to provide information, support and refuge for women, children and young people who have been subjected to or are still experiencing domestic abuse. Our vision is a world without domestic abuse, that it is a possibility and that changing attitudes, will change lives.
Accountability of post:
The post holder will be line managed by and accountable to the Clackmannanshire Women’s Aid [CWA] Housing Support Service Team Leader for the performance of the tasks described below.
Main purpose:
To provide housing & support services to Women who have been subjected to domestic abuse. The post holder will work directly with women offering crisis intervention, information, support, and advocacy services.
MAIN TASKS AND RESPONSIBILITIES:
- As an employee with Clackmannanshire Women’s Aid, you will provide the highest possible standard of support to women, children and young people who are or who have experienced domestic abuse.
- To ensure, along with other employees, that families are welcomed and supported on their arrival and during their stay in refuge.
- To maintain accurate and up to date records in accordance with Clackmannanshire Women’s Aid policies and procedures.
- To ensure all relevant paperwork is completed, and women’s individual needs are being met by carrying our risk assessments and undertaking support planning in consultation with women.
- To maintain confidentiality of women, children and young people accessing the service, and ensure that all confidentiality agreements are signed, and database entries accurately updated in line with GDPR requirements.
- To provide practical and emotional support to women who are living in refuge, or receiving support in other areas of the service, such as Follow-on or Outreach.
- Provide assistance with applications for benefits, grants and registration with health services.
- Ensuring, along with other employees, that the terms of the Occupancy Agreement and Refuge Rules are adhered to, which will involve collecting service charges from women who are staying with us.
- Facilitate a safe and positive environment for women, children and young people living in refuge.
- To facilitate a regular social group in conjunction with service users.
- To facilitate group work for women.
- Promote effective partnership working and develop strong links with professionals from external agencies and members of the community to maximise the support available to women.
- In consultation with women, you will organise appointments with relevant agencies and accompany them if required.
- Encourage and empower women to maintain their independence and use appropriate partnership services to meet their individual needs.
- To provide information on local activities and events to assist families to integrate into the local community.
- To assist women to move on from refuge into their new accommodation by assisting with housing applications and offer Follow-on Support in the new tenancy.
- Ensuring that refuge premises are cleaned, when vacated, fully equipped, ready for occupation and good standards of infection control are maintained along with a Covid-19 Risk Assessment.
- Ensuring that health & safety, repairs and maintenance of the refuge and gardens are dealt with appropriate
- Having the ability to work on your own initiative but also liaise closely with other employees to ensure all aspects of the service are covered, which includes working flexibly to meet the needs of the service.
- To meet annual targets as part of the Staff Team and, agree the targets in partnership with the Team Leader, CEO/Senior Leader and the Finance & Admin Manager and regularly reviewing progress as part of a development plan.
- To ensure accurate record keeping on CWA’s CRM system and ensure that case notes meet partner, funder and stakeholder requirements to capture outcome data and to complete funder reports as and when required.
- Participate in Team Meetings.
- To work closely with the Staff Team to develop and sustain relationships with a range of funders, partners, policymakers, and other external stakeholders.
- To participate in the monitoring, evaluation, reporting and continuous improvement of the Clackmannanshire Women’s Aid services.
- To promote the work of Clackmannanshire Women’s Aid and the rights & needs of women who experience domestic abuse with other service providers and policy makers.
- To be responsible for handling and recording petty cash.
- Always maintaining professional boundaries when working with service users, staff and external bodies in accordance with Clackmannanshire Women’s Aid policies and procedures, Health and Social Care Standards, SSSC Guidance, SWA National Service Standards.
- Attend relevant trainings to promote your professional development and enhance knowledge base.
- To work in partnership with Scottish Women’s Aid and the wider Women’s Aid network, contributing to local and national campaigns that further the aims of Women’s Aid.
- Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.
Essential / Desirable
Education, Training & Qualifications
Practice Qualifications:
Any qualification in the Housing Support Supervisory or Management Category,
HNC in Social Services,
SVQ in Social Services & Healthcare – SCQF Level 6,
Or equivalent, as listed on the SSSC website
Essential
Experience
Experience of providing support and information to vulnerable people including crisis intervention, assessment of risk, safety planning, carrying a caseload, multi-agency, advocacy, and information - Essential
Experience of supporting women in a housing support service or refuge - Essential
Experience of liaising with a range of partner agencies and advocating on service users’ behalf - Essential
Experience of preparing and delivering presentations - Desirable
Knowledge
Demonstrate an understanding of the dynamics, impact, and scale of domestic abuse and other forms of gender based violence [GBV] -Essential
Demonstrate an understanding of current legislation, policy initiatives and best practice in relation to Domestic Abuse, GBV and Child Protection - Essential
Demonstrate an understanding of and commitment to equal opportunities and anti-discriminatory practice and to work with the values of CWA - Essential
Demonstrate an understanding of the different skills required for working with survivors of abuse over the telephone compared with face to face - Essential
Demonstrate a thorough understanding of Microsoft Office 365 - Essential
Skills & Competencies
Demonstrate excellent organisational skills, including the ability to prioritise under pressure and to work to tight deadlines - Essential
Demonstrate a non-judgemental and empathetic approach - Essential
Demonstrate an ability to anticipate problems and to identify solutions to minimise problems - Essential
Demonstrate ability to be flexible, manage change and adapt to new ways of working - Essential
Demonstrate ability to work on own initiative and as part of the staff team - Essential
Demonstrate excellent communication skills -written and verbal - Essential
Demonstrate ability to manage personal wellbeing in a challenging work environment - Essential
Demonstrate ability to recognise and maintain professional boundaries -Essential
Demonstrate ability to use active listening skills and open ended questions to ensure complex issues are understood - Essential
Special Requirements
A requirement to work a variable shift pattern which may include evening and weekend working - Essential
Membership of PVG or willingness to join -Essential
Full driving licence & access to own transport and willingness to travel throughout Clackmannanshire - Essential
Ability to have business user motor insurance as you will be using your own car for business use - Essential
Job Types: Full-time, Permanent
Salary: From £27,204 per year
COVID-19 considerations:
Up to date Covid Risk Assessment in place and regularly reviewed to respond to any changes in risk.
To apply, please send a two page cover letter outlining why you are the right fit for the job, with your CV to recruitment@clackswomensaid.org.uk
Business Support Officer
Job description
Job title: Business Support Officer
Hours: 21 hrs per week can be worked flexibly
Salary: £20,000p.a. pro rata
Reports To: Director
Clackmannanshire Women’s Aid is a registered charity which exists to provide information, support and refuge for women, children and young people who have been subjected to or are still experiencing domestic abuse. Our vision is a world without domestic abuse, that it is a possibility and that changing attitudes, will change lives.
Job Purpose:
- Provide business services and administrative support for Clackmannanshire Women’s Aid which delivers services to women, children and young people who have experienced domestic abuse.
- Contribute as a team member to meeting the aims and objectives of Clackmannanshire Women’s Aid.
Key Activities:
Qualifications, Training & Relevant Experience
Job Type: Part-time
Salary: £10.99 per hour
Job description
Job title: Business Support Officer
Hours: 21 hrs per week can be worked flexibly
Salary: £20,000p.a. pro rata
Reports To: Director
Clackmannanshire Women’s Aid is a registered charity which exists to provide information, support and refuge for women, children and young people who have been subjected to or are still experiencing domestic abuse. Our vision is a world without domestic abuse, that it is a possibility and that changing attitudes, will change lives.
Job Purpose:
- Provide business services and administrative support for Clackmannanshire Women’s Aid which delivers services to women, children and young people who have experienced domestic abuse.
- Contribute as a team member to meeting the aims and objectives of Clackmannanshire Women’s Aid.
Key Activities:
- Provide clerical business services support to the Director, Board and the staff team. It is essential that this post has an understanding of confidentiality at all levels of operation across the organisation. The role involves office-based administration and financial tasks including: assisting in the preparation of agendas, minutes, letters and reports for the Board and other SMT meetings; typing documents, reports, letters, memos, etc. using Microsoft Word, Excel Power Point and Outlook; preparing forms, files and service user packs; manual filing; photocopying, management of mail and maintenance of finances and keeping records as required using Xero and Excel.
- Receive and check deliveries into the main office.
- Assist in opening confidential mail and its distribution or filing.
- Ensure effective communication and co-ordination within the team and in liaison with other agencies.
- Checking info@ email account or recruit@ email account, website, answering machine messages daily. Ensuring re-routing, where necessary, of correspondence and phone calls.
- You will be responsible for your own workload, administration and record keeping.
- Assist in the organisation of internal and external meetings using MS Teams, Zoom, Doodle Polls and or MS Outlook.
- Maintain databases and keep records/statistical information using Microsoft Excel applications, update office records, refuge, women and children’s information packs and files.
- Work with the external Finance Services Provider to ensure quarterly management accounts and a finance report is produced for the Board and to assist in Board meetings with notes and actions. [Training will be given.]
- To open, prioritise and oversee all incoming mail and take responsibility for outgoing mail.
- Reconcile bank and financial transactions, certify invoices for payment & process expenses for staff. [Training will be given.]
- To maintain, develop and manage computer & paper-based filing systems.
- The day-to-day management of stationery, office supplies, refreshments for staff & service users.
- Administer social media accounts when necessary.
- Actively support the SMT in promoting a high-quality service, complying with appropriate legislation, regulations, policies and procedures. Demonstrate commitment to updating knowledge and skills through training and development.
- Perform other duties as reasonably directed.
- To provide a welcoming and warm first point of contact for all visitors to the Office, ensuring rooms are set-up, diaries for appointments are up to date and that survivors and visitors have a safe and supportive experience when they arrive.
- To take responsibility for directing people to the right place, ensuring procedures for signing in and out are followed and helping staff to secure the help of other services needed e.g., translation services.
- To work, and interact with service users, in a way that acknowledges a gender-based analysis of Domestic Abuse as outlined by the Scottish Government and Scottish Women’s Aid.
- To receive new service user referrals to the service.
- To field calls coming into the organisation.
- To respond appropriately in crisis situations to any service users who approaches the service in need of help and support.
- You will be responsible for keeping yourself informed of Clackmannanshire Women’s Aid Policies and Procedures.
- You will be required to undertake basic domestic abuse training, child protection and adult protection training and GDPR training during your induction period.
- You will identify and participate in training and continual professional development and assist your line manager in understanding your training needs.
Qualifications, Training & Relevant Experience
- Good general level of education - Essential
- Experience working in an environment requiring similar knowledge and skills. - Essential
- Knowledge and understanding of domestic abuse issues or capacity to acquire such an understanding - Desirable
- Use of Xero or similar - Desirable
- Experience of working in the charity sector - Desirable
- Administration qualifications - Essential
- Experience of working as part of an office environment and part of an administration team - Essential
- Ability to work with standard office equipment and IT systems working with Microsoft Office or similar - Essential
- Experience of working with and Using MS Teams and Zoom - Desirable
- Good written and verbal communication skills - Essential
- Organisational and IT skills appropriate to level and type of job - Essential
- Ability to prioritise and work within teams to achieve shared objectives - Essential
- Comfortable with various social media platforms (Facebook, Twitter, Instagram) and able to update social media accounts - Essential
- Committed, effective, cooperative. - Essential
- Acts with integrity and respect when working with individuals and agencies - Essential
- Able to form effective working relationships with service users and colleagues - Essential
- Drive and determination to provide the best possible services for women, children and young people - Essential
- Commitment to the values of Clackmannanshire Women’s Aid - Essential
- Occasional evening working - Desirable
- Membership of PVG or willingness to join - Essential
- Full driving licence & access to own transport - Desirable
- Ability to have business user motor insurance as you will be using your own car for business use - Desirable
Job Type: Part-time
Salary: £10.99 per hour